Delivery Information
We are dedicated to delivering your orders swiftly and dependably. Here are the essential elements of our delivery policies:
1. Order Processing:
After placing your order, we diligently prepare and process it for shipping, which can take from 3 to 15 business days based on order load and promotional activities.
2. Shipping Timelines and Procedures:
Delivery timelines differ by product and are specified on the product’s page or in its packaging, providing you with a precise delivery estimate.
3. Coverage of Warranty:
Should you discover a defect covered by warranty, contact our support team during the warranty period with your receipt.
We will examine the product to verify if it falls under our warranty terms.
4. Processing Warranty Claims:
We handle valid warranty claims by either repair or replacement based on our discretion. Should the original product be unavailable, we might substitute it with one of equal or greater value.
The warranty duration from the original purchase will apply to all repairs or replacements.
5. Exceptions to Warranty:
- Normal wear and tear
- Damage through misuse, whether accidental or intentional
- Issues from unauthorized modifications or repairs
- Failure to follow the maintenance instructions provided
- External events like accidents or natural calamities
6. Confirming Orders:
Ensure your shipping details are correct to avoid delays. Verify the accuracy of all information at checkout.
7. Returns Process:
If shipments are returned due to incorrect contact details or if you are unavailable to receive them, we will contact you to arrange another delivery, which may incur additional fees.
8. Shipping Restrictions:
Some products have shipping restrictions based on their nature or destination. We will notify you of any restrictions and suggest alternatives if necessary.
Contact our customer support at [email protected] for more details on our shipping policies or for assistance. We are committed to ensuring your order is delivered accurately and punctually.